Error Message
What You Need To Check
1
Registration number is invalid Verify that you have entered the correct serial number.
Check that your warranty card is issued from Canon Singapore.
If the error persists, please email us.
2
Invalid Date Check that the date of purchase is within the last 2 years.
If you received your product later than the date you purchased it, please key in the delivery or collection date instead.
If the error persists, please email us.
3
Inactive Account
An activation email was sent to you at the time of registration.
Please check your inbox/spam/junk folder and use the link provided to activate your account.
If you cannot locate the email, please email us.
4
Different model name
If the model in our system is different from the one you purchased, please email us.
5
Invalid serial number
Verify that you have entered the correct serial number.
Check that your warranty card is issued from Canon Singapore.
If the error persists, please email us.